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   Why Should You Buy From Kiesel Guitars?

   Kiesel Guitars Endorser Information


  All Questions Regarding Guitars,
  Basses and Parts Sales & Information

  Service Questions, Including
  Shipping, Returns & Repairs



  Order Tracking
  Shipping Policies & Other Information
  International Information

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  Carvin Museum

IMPORTANT DOMAIN INFORMATION
On February 29, 2016 the CarvinGuitars.com domain will be officially changed to KieselGuitars.com. While CarvinGuitars.com will still function as before, you should update your links, bookmarks, and any other references.

SITE REQUIREMENTS
KieselGuitars.com is designed to work on all browsers, on all platforms. For maximum functionality, we recommend the latest version of whatever your browser of choice is. Javascript must be enabled to build guitars using the Guitar Builder, or to place orders.

ORDERING
Ordering from Kiesel Guitars is easy! Our complete inventory is listed on the site - simply find the items you're interested in, and add them to the cart. Our shopping cart uses the latest technology and security to ensure your personal information is safe. You can order from KieselGuitars.com with complete confidence.

SHIPPING
See detailed shipping information here.

CONTACTING KIESEL GUITARS / CARVIN GUITARS
You are welcome to contact Kiesel Guitars at the phone number listed at the top of the page, during the hours specified. You may also use the contact forms listed in the box on the right to direct your question to a specific department.

RETURNS, REPAIRS & SERVICE
For returns, repairs and service information, contact Kiesel Guitars using this form. A representative will contact you as soon as possible.

IMPORTANT INFORMATION ABOUT INTERNET SECURITY
Kiesel Guitars will never ask for your personal information such as passwords or credit card information via email. Fake messages like these, called "phishing" messages, are becoming more popular methods on the internet for scammers trying to trick you into giving away your personal information. If you receive a message claiming to be from Kiesel Guitars asking for this type of information, DO NOT RESPOND. Please notify the webmaster so we can investigate. The same goes for other organizations - PayPal, your bank, eBay - they will never ask you to submit a password, credit card info, your Social Security number or other personal data via email. As long as you don't respond to these types of messages, your personal data will remain secure.

WHAT'S THE DIFFERENCE BETWEEN A CARVIN GUITARS INSTRUMENT AND A KIESEL GUITARS INSTRUMENT?
In short: nothing! Carvin-badged instruments and Kiesel-badged instruments are made right alongside each other at our USA Custom Shop, by the same craftsmen, using the same materials. Generally, instruments that have the Kiesel logo are newer models like the Aries and Vader, but some long-running Carvin models, such as Icon basses and Alan Holdsworth Signature guitars have been re-badged with the Kiesel logo, and other models will follow suit in the future. Kiesel models have the Kiesel headstock (or body) logo, and most guitar models have Lithium pickups standard. Any instrument with a Carvin logo, except Jason Becker 6-string models, can have a Kiesel logo in place of the Carvin logo; just select option "KL" onthe last page of the Guitar Builder. Models with the Kiesel logo cannot get a Carvin logo. Kits and necks nave no logo.

INFORMATION ON VINTAGE CARVIN GEAR
If you're looking for information on vintage Kiesel / Carvin guitars, basses, mandolins, steep guitars, amplifiers or other gear, visit CarvinMuseum.com.


Here are some commonly asked questions regarding Carvin gear and ordering.  For more FAQs, visit the FAQ section of the KieselGuitarsBBS.com forums.

Can I pay a deposit on a Custom Shop guitar or bass?

Yes.  You can pay 20% down to get your build started.  The balance must be paid in full before your new guitar or bass ships.

Does Kiesel Guitars offer lay-a-way on other gear?

No.  However, qualified applicants can finance their purchase.  For details on customer financing, click here.

Will Kiesel Guitars repair my vintage gear?

In some cases, Kiesel Guitars will refinish your vintage Custom Shop instrument or provide other service on vintage gear. Contact Kiesel Guitars using this form for rates and other information.

Is the Carvin warranty transferrable?

No. The warranty on Kiesel Guitars / Carvin Guitars Custom Shop instruments only applies to the original owner, and cannot be transferred if the gear is sold.

Can I get a Kiesel Guitars logo for my kit guitar or bass headstock?

No. To help prevent counterfeit instruments, Kiesel Guitars cannot provide headstock logos for kits.


Lee McKinney
Neil Zaza
In Memory of Lowell C. Kiesel © 1996 - 2016 Kiesel Guitars | All Rights Reserved | Privacy Policy 
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