IMPORTANT DOMAIN INFORMATION
On February 29, 2016 the CarvinGuitars.com domain will be officially changed to KieselGuitars.com. While CarvinGuitars.com will still function as before,
you should update your links, bookmarks, and any other references.
must be enabled to build guitars using the Guitar Builder, or to place orders.
Ordering from Kiesel Guitars is easy! Our complete inventory is listed on the site - simply find the items you're interested in, and add them to the
cart. Our shopping cart uses the latest technology and security to ensure your personal information is safe. You can order from KieselGuitars.com with complete confidence.
See detailed shipping information here.
CONTACTING KIESEL GUITARS / CARVIN GUITARS
You are welcome to contact Kiesel Guitars at the phone number listed at the top of the page, during the hours specified. You may also use the contact forms
listed in the box on the right to direct your question to a specific department.
RETURNS, REPAIRS & SERVICE
For returns, repairs and service information, contact Kiesel Guitars using this form. A representative will
contact you as soon as possible.
IMPORTANT INFORMATION ABOUT INTERNET SECURITY
Kiesel Guitars will never ask for your personal information such as passwords or credit card information via email. Fake messages like these, called "phishing" messages, are
becoming more popular methods on the internet for scammers trying to trick you into giving away your personal information. If you receive a message claiming to be from Kiesel Guitars asking for
this type of information, DO NOT RESPOND. Please notify the webmaster so we can investigate. The same goes for other organizations -
PayPal, your bank, eBay - they will never ask you to submit a password, credit card info, your Social Security number or other personal data via email. As long as you don't respond to these
types of messages, your personal data will remain secure.
WHAT'S THE DIFFERENCE BETWEEN A CARVIN GUITARS INSTRUMENT AND A KIESEL GUITARS INSTRUMENT?
In short: nothing! Carvin-badged instruments and Kiesel-badged instruments are made right alongside each other at our USA Custom Shop, by the same craftsmen, using
the same materials. Generally,
instruments that have the Kiesel logo are newer models like the Aries and Vader, but some long-running Carvin models, such as Icon basses and Alan Holdsworth Signature guitars
have been re-badged with the Kiesel logo, and other models will follow suit in the future. Kiesel models have the Kiesel headstock (or body) logo,
and most guitar models have Lithium pickups standard. Any instrument with a Carvin logo, except Jason Becker 6-string models, can have a Kiesel logo in
place of the Carvin logo; just select option "KL" onthe last page of the Guitar Builder. Models with the Kiesel logo cannot get a Carvin logo. Kits and necks nave no logo.
INFORMATION ON VINTAGE CARVIN GEAR
If you're looking for information on vintage Kiesel / Carvin guitars, basses, mandolins, steep guitars, amplifiers or other gear,
HELP WITH CARVIN AMPLIFIERS AND AUDIO PRODUCTS
Kiesel Guitars is not associated or affiliated with Carvin Audio, and cannot provide support for Carvin guitar and bass amplifiers or pro audio products. For
help with these products, contact Carvin Audio. Read
Kiesel Guitars' Statement on Closure of Carvin Audio/Amplifiers
Here are some commonly
asked questions regarding Carvin gear and ordering.
For more FAQs, visit the FAQ section of the
Can I pay a deposit on a Custom Shop guitar or bass?
Yes. You can pay
20% down to get your build started. The
balance must be paid in full before your new guitar
or bass ships.
Does Kiesel Guitars offer lay-a-way on other gear?
qualified applicants can finance their purchase.
For details on customer financing, click here.
Kiesel Guitars repair my vintage gear?
In some cases, Kiesel Guitars will refinish your vintage Custom Shop instrument or provide other service on vintage gear.
Contact Kiesel Guitars using this form for rates
and other information.
Is the Carvin warranty transferrable?
No. The warranty on Kiesel Guitars / Carvin Guitars Custom Shop instruments only applies
to the original owner, and cannot be transferred if the gear is sold.
get a Kiesel Guitars logo for my kit guitar or bass
No. To help prevent counterfeit instruments, Kiesel Guitars cannot provide headstock logos for kits.