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   Why Should You Buy From Kiesel Guitars?

   Kiesel Guitars Endorser Information


  All Questions Regarding Guitars,
  Basses and Parts Sales & Information

  Service Questions, Including
  Shipping, Returns & Repairs



  Manuals
  Shipping Policies & Other Information
  International Information

  Kiesel Guitars / Carvin Guitars Facebook
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  Carvin Museum

SITE REQUIREMENTS
KieselGuitars.com is designed to work on all browsers, on all platforms. For maximum functionality, we recommend the latest version of whatever your browser of choice is. Javascript must be enabled to build guitars using the Guitar Builder, or to place orders.

ORDERING
Ordering from Kiesel Guitars is easy! Our complete inventory is listed on the site - simply find the items you're interested in, and add them to the cart. Our shopping cart uses the latest technology and security to ensure your personal information is safe. You can order from KieselGuitars.com with complete confidence.

SHIPPING
See detailed shipping information here.

CONTACTING KIESEL GUITARS
You are welcome to contact Kiesel Guitars at the phone number listed at the top of the page, during the hours specified. You may also use the contact forms listed in the box on the right to direct your question to a specific department.

RETURNS, REPAIRS & SERVICE
For returns, repairs and service information, contact Kiesel Guitars using this form. A representative will contact you as soon as possible.

IMPORTANT INFORMATION ABOUT INTERNET SECURITY
Kiesel Guitars will never ask for your personal information such as passwords or credit card information via email. Fake messages like these, called "phishing" messages, are becoming more popular methods on the internet for scammers trying to trick you into giving away your personal information. If you receive a message claiming to be from Kiesel Guitars asking for this type of information, DO NOT RESPOND. Please notify the webmaster so we can investigate. The same goes for other organizations - PayPal, your bank, eBay - they will never ask you to submit a password, credit card info, your Social Security number or other personal data via email. As long as you don't respond to these types of messages, your personal data will remain secure.

WHAT'S THE DIFFERENCE BETWEEN A CARVIN GUITARS INSTRUMENT AND A KIESEL GUITARS INSTRUMENT?
In short: nothing! Carvin-badged instruments and Kiesel-badged instruments have been and are made right alongside each other at our USA Custom Shop, by the same craftsmen, using the same high-quality materials. Only the Jason Becker JB200C model still uses the Carvin logo; everything else has the Kiesel logo. The new Delos HD6 and HD7 headless guitars have no logo, just the "K" engraved in the pickguard.

INFORMATION ON VINTAGE CARVIN GEAR
If you're looking for information on vintage Kiesel / Carvin guitars, basses, mandolins, steep guitars, amplifiers or other gear, visit CarvinMuseum.com.

HELP WITH CARVIN AMPLIFIERS AND AUDIO PRODUCTS
Kiesel Guitars is not associated or affiliated with Carvin Audio, and cannot provide support for Carvin guitar and bass amplifiers or pro audio products. For help with these products, contact Carvin Audio. Read Kiesel Guitars' Statement on Closure of Carvin Audio/Amplifiers


Here are some commonly asked questions regarding Carvin gear and ordering.  For more FAQs, visit the FAQ section of the KieselGuitarsBBS.com forums.

Can I pay a deposit on a Custom Shop guitar or bass?

Yes.  You can pay 20% down to get your build started.  The balance must be paid in full before your new guitar or bass ships.

Does Kiesel Guitars offer lay-a-way on other gear?

No.  However, qualified applicants can finance their purchase.  For details on customer financing, click here.

Will Kiesel Guitars repair my vintage gear?

In some cases, Kiesel Guitars will refinish your vintage Custom Shop instrument or provide other service on vintage gear. Contact Kiesel Guitars using this form for rates and other information.

Is the Carvin warranty transferrable?

No. The warranty on Kiesel Guitars / Carvin Guitars Custom Shop instruments only applies to the original owner, and cannot be transferred if the gear is sold.


Lee McKinney
Neil Zaza
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