Custom Guitar & Bass Warranty Information

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* Made in USA
- Higher quality
- More features
- Factory technical support
- Faster service
- Lower, "factory direct" prices
- 10 day money back guarantee

At Kiesel Guitars, "Factory Direct" means exactly what it has meant since 1946 – Better Features, Service, and Value. By eliminating distributors and retailers, we are able to put the savings right back into higher quality guitars, basses and other products – with lower prices to you. Our guitars and basses are boutique instruments, but they don't carry a boutique price tag.

Kiesel Guitars value is evident in the high level of materials, workmanship, and quality control maintained at our Escondido, California factory.

Kiesel Guitars Custom Shop instruments feature hand selected, kiln-dried tone woods, hand buffed finishes, custom wound pickups, and hand-wire electronics. CNC routers and milling machines hold tolerances to less than .001" making our Rapid Play necks super fast, with playing action down to 3/64".

The Custom Shop allows you design an instrument that's perfect for your playing style and personal preferences. Hundreds of available options, including body and neck woods, exotic top woods, finishes, fingerboard woods, inlays, fretwire, hardware, electronics and more allow near-limitless possibilities. With new Kiesel Special Edition instruments, you can take your design to the next level, with hand-selected woods, custom one-of-a-kind finishes, and special options not available on standard instruments. In most cases, if you can dream it up, Mark & Jeff Kiesel and the master craftsmen of Kiesel Guitars can build it. Whether you're looking for your first custom-built instrument or your last, Kiesel Guitars can build you a guitar or bass that will stand out on stage, play and sound better than anything else you've tried, and last you a lifetime.

The only way to appreciate the performance of a Kiesel Guitars product is to use it in your own environment, giving it the test of "real world" performance. Take 10 days to try out your new Kiesel Guitars products.

Your trial period starts when the merchandise is received by you, not when it's shipped. Really give it a workout. If you're not satisfied for any reason, send it back for a prompt refund or exchange - you would only be responsible for the shipping.

SHIPPING
Shipping to Alaska, & Hawaii is 3X the normal shipping rate; shipping to Canada is 4X the standard US shipping rate. All shipments are fully insured. Please allow 1 - 2 weeks for shipment of small parts orders. Upgraded delivery available by calling 858-484-8277. Customer pays return shipping charges. More Shipping Information

CUSTOM SHOP BUILD TIMES
Build times can vary based on the time of year, the model you order, and the options you select. Instruments with more elaborate options can take longer than instruments with more basic options. Generally, build times for Custom Shop guitars and basses can range from 10 - 12 weeks, but on some cases, it could be less, or it could be more.

CHANGES OR CANCELLATIONS TO ALREADY-PLACED ORDERS
There are no changes allowed to an order once the order has been placed. Therefore, please be sure of your Custom Shop guitar or bass options prior to submitting your order.

There is a 20% restocking fee for Custom Shop orders cancelled prior to customer's receipt of instrument.

PAYMENT
PO’s accepted from schools & government agencies. Personal Checks: Allow 2 weeks for your check to clear

REFUND PROCESSING
Kiesel Guitars strives to process refunds as quickly as possible. Refunds are not processed until the gear being returned is received and tested at the factory. Please keep in mind that all credit card issuers and banking institutions have their own guidelines for processing credit card refunds, and legally, have up to 30 days to post the refund to your account. Kiesel's Accounting Department will process your refund as soon as the Returns & Repairs Department indicates the gear has been returned in proper working order and condition.

All refunds for products purchased with a personal check or cashier's check/money order will be issued a corporate check by Kiesel Guitars within 10 days of receipt of the gear.

KIESEL GUITARS WARRANTY
Kiesel Guitars Custom Shop guitars and basses, including Guitars-in-Stock, have a 5 YEAR warranty.

The Limited Warranty will be void (not covered) under the following conditions: a) any modified product, b) moisture, c) salt/smoke/contaminants, d) natural disasters, e) accidents, f) abuse, or g) lack of reasonable care. This warranty is in lieu of all other warranties expressed or implied. No representative or person is authorized to represent or assume for Kiesel Guitars any liability in connection with the sale of servicing of Kiesel Guitars products. Kiesel Guitars shall not be liable for incidental or consequential damages.

For USA warranties, Kiesel Guitars will provide its own service and parts at no charge providing the Customer includes "proof of purchase" (receipt or invoice) and the unit is shipped in the original carton. If covered under warranty: 1 to 30 days, Kiesel pays ground shipping both ways. 31 days to 365 days, customer pays shipping to Kiesel Guitars, Kiesel pays return ground shipping. Over one year, customer pays shipping both ways.

Note that the Kiesel Guitars warranty is not transferrable, so is only applicable to the original owner of the gear in question.

If you ever feel you have a Kiesel Guitars product that might need to be returned or repaired, please contact Sales & Service Department.

RETURN POLICY
Returns and exchanges only within 10 (ten) days of purchase with sales receipt. NO EXCEPTIONS. All cash refunds over $100 are issued by a corporate check within 10 business days.

Kiesel Guitars reserves the right to charge a restock fee for instruments returned that have special options or are ordered with options that would make them hard to re-sell. For returns that have dings, dents or other signs of wear, Kiesel Guitars has the right to charge a repair fee to fix these issues. If damage is excessive, Kiesel Guitars has the right to refuse refund and customer is responsible for shipping charges to get the instrument shipped back to them.